Contact us

How We Can Help

• Order help & shipping status: track your order at our order tracking page.
• Returns & exchanges: email us first so we can authorize the return and provide the correct return address. Please don't ship returns without authorization. See our Refund & Returns Policy.
• Shipping times & delivery: see our Shipping Policy.
• Sizing: check our Size Guide before ordering.

Talk to the Team

Email (support): info@thesofacovercrafter.com
WhatsApp: +1 408 709 5846
Hours: Monday–Friday, 9:00–17:00
Typical response time: within 24–48 hours

Returns Address

To ensure your parcel reaches the right facility, we provide the return address after we approve your return request. Returns sent without authorization or to the wrong address may be refused.

Business Information

Legal entity: KAAZAL TRADING LIMITED
Registered office: Unit 2904-05, 29/F, Universal Trade Centre, 3 Arbuthnot Road, Central, Hong Kong S.A.R.
Note: this is our registered office and is not a returns address.

Wholesale, Press & Partnerships

• Wholesale & corporate orders: info@thesofacovercrafter.com (subject: Wholesale)
• Press & media: subject: Press
• Creators & affiliates: subject: Collab

Accessibility

If you have difficulty using our website or need an accessible format, please email us and we'll be happy to help.

Write to Us

Prefer the form? Fill it in below and we'll get back to you as soon as possible.