Terms & Conditions
Last updated: 14 September 2026
Who we are
Casamé Home is an online retailer of sofa covers, throws, cushion covers and related home textiles for customers in Australia and New Zealand. The seller and website operator is KZL Agency OÜ, an Estonian private limited company.
KZL Agency OÜ, trading as Casamé Home.
Company contact address: Keemia tn 4, Tallinn, 10616 Harjumaa, Estonia.
Email: info@casamehome.com.
WhatsApp: Message +1 408 709 5846.
Our company contact address is not a shop or returns warehouse. For returns, contact us for instructions and the correct return address.
Placing an order
Choose the product, size, colour and quantity, review your cart, and check your delivery and payment details before submitting an order. When you place an order, you agree to pay the total shown at checkout. We email you to confirm that we have received it. We accept your order when we email the dispatch confirmation. If we cannot supply an item, we will tell you and refund what you paid for it.
You can request a correction or cancellation by contacting us promptly; changes may no longer be possible once dispatch has started. Keep your order emails and a copy of the terms provided when you ordered.
Product information and availability
Use the measurements, material details and care instructions on the individual product page. Fit varies by product and furniture shape; do not rely solely on a generic seat count. Screens and lighting can affect how colours appear, but products must still match their description and meet the consumer guarantees under the Australian Consumer Law. If a product becomes unavailable after you pay, we will explain the options and refund any unavailable goods; we will not substitute a different item without your agreement.
Prices, delivery charges and taxes
You will see the currency, product price, discounts and delivery charge before paying. Our prices and delivery rates are in Australian dollars (AUD). If your bank converts the payment to another currency, its exchange rate and fees apply. Each discount has its own stated conditions. Price changes apply to future orders.
Product prices include any taxes that apply to your purchase. Any delivery charge is shown separately before you pay. For orders delivered to Australia and New Zealand, the total shown at checkout is the amount you pay; we do not add import or customs charges on delivery. If a carrier asks you to pay an import charge, contact us with the notice before paying so we can resolve it.
See the delivery charges and delivery details in our Shipping Policy. Any optional extra must be selected by you and included in the total before you pay.
Payment
Payment is due when you place your order using a method offered at checkout. Available methods can vary by device, location and payment-provider eligibility. Payments are processed through secure payment services. Your bank may require additional authentication such as 3D Secure. We do not guarantee that every card or wallet displayed on a particular device will be available to every customer.
Delivery, cancellation and returns
Our Shipping Policy explains dispatch origin, delivery charges, timing and help with delayed parcels. Our Refund and Returns Policy explains our 30-day change-of-mind returns, the conditions and restocking fee that apply to them, and how we handle faulty, damaged or incorrect items under the Australian Consumer Law. Both policies are part of these terms.
Your consumer rights
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Customers in New Zealand have equivalent rights under the Consumer Guarantees Act 1993. Nothing in these terms excludes, restricts or modifies those rights.
Use of the website
Use the site lawfully and provide accurate order information. Do not attempt unauthorised access, introduce malicious software or misuse payment details. Site materials are protected by applicable intellectual-property rights. You may use them for personal shopping purposes; commercial copying requires permission unless permitted by law.
Privacy
Our Privacy Policy explains how we use personal information and how to exercise your privacy rights. Marketing consent is separate from accepting these terms and is not required to buy.
Our responsibility if something goes wrong
We are responsible for loss or damage that is a reasonably foreseeable result of our failure to comply with these terms or with the consumer guarantees. We do not exclude or limit any liability that cannot be excluded under the Australian Consumer Law or other applicable law, including liability for death or personal injury caused by our negligence, or for fraud. These terms cover purchases for personal, domestic or household use.
Complaints and resolving a dispute
Send complaints to info@casamehome.com with your order number and the outcome you are seeking. We will investigate and respond. You can also contact the Australian Competition and Consumer Commission, your state or territory consumer protection agency, or the equivalent authority in New Zealand, and use the courts or tribunals available to you.
You keep the consumer protections and court rights that apply where you normally live. These terms do not require you to bring a consumer claim only in Estonia.
Changes to these terms
We may update these terms for future purchases. The version provided when you order applies to that purchase. We will not use a later change to remove rights you already have.
