FAQs
Have a question or comment? Don't be shy: Reach out and say hi!
Support hours: Our team replies Monday–Friday, 8:00–17:00, and we typically respond within 24–48 business hours.
You can contact us via the Contact Us tab in the menu, or directly on our Facebook page.
SIZING & MATERIAL
What size should I choose for my sofa?
What size should I choose for my sofa?
1-SEAT ARMCHAIR :The distance between the ends of the sofa is 90-140 CM.The suitable size is : ONE SEATER
2-SEATER SOFA :The distance between the ends of the sofa is between 145-185 CM.The suitable size is : TWO SEATER
3-SEATER SOFA :The distance between the ends of the sofa is between 190-230 CM.The suitable size is : THREE SEATER
4-SEATER SOFA :The distance between the ends of the sofa is between 235-300 CM.The suitable size is : FOUR SEATER
Corner or L-Shaped sofa?
Corner or L-Shaped sofa?
You can order from our coner sofa collection
Otherwise, if you have a corner or L-shaped sofa, a rounded corner sofa or a sofa with chaise longue you must order 2 couch covers, i.e. one cover for each part of the sofa.
It is essential that your sofa has a separation, even tiny, to insert the covers.
What material are our couch covers made of?
What material are our couch covers made of?
For classic couch covers, 95% polyester fibre and 5% spandex.
For waterproof couch covers, 88% terylene and 12% spandex.
DELIVERY & TRACKING
How long does it take for my order to be delivered?
How long does it take for my order to be delivered?
Usually within 8 business days; allow up to 15 depending on your location. Every order is tracked.
What countries do you deliver to?
What countries do you deliver to?
We provide shipping throughout Australia and New Zealand.
I have not received an order number and/or tracking number, what should I do?
I have not received an order number and/or tracking number, what should I do?
If you have not received a tracking number 2 days after your order, you can simply email us at info@casamehome.com and we will be happy to provide it to you.
ORDERS & PAYMENT
How to order on the website?
How to order on the website?
Just go to our website. Choose your item and click on "add to cart", you will go to your cart. Then click on "Check Out".
How do I know my payment is secure?
How do I know my payment is secure?
We use SSL security to ensure that all your personal information is encrypted and protected.
We never store your credit card information as our system does not allow us to do so.
After purchase, your credit card information is automatically purged to ensure that your personal information is fully protected.
What payment methods are available on your website?
What payment methods are available on your website?
On our website you can pay by credit card .
If you have a problem paying with one of these methods, please try again with the other one.
REFUNDS & GUARANTEE
How do I request a refund?
How do I request a refund?
For all enquiries regarding refunds and/or returns, please contact our team: info@casamehome.com.
If you wish to know more about returns please refer to our general terms and conditions of sales.
Can I request a refund for a product?
Can I request a refund for a product?
You can submit a refund request on our support by email info@casamehome.com.
We will reply within the day.
Are return costs covered?
Are return costs covered?
Return costs are to be paid by the customer. Requests for refunds prior to receipt of the parcel will not be taken into account.
Do I have a guarantee on your products?
Do I have a guarantee on your products?
If, on receipt of the parcel, the product received is faulty you have 30 days to return it to us, after receipt we will check the product and make a refund or an exchange according to your choice.
CUSTOMER SERVICE
How can I contact you?
How can I contact you?
Our team replies Monday–Friday, 8:00–17:00, and we typically respond within 24–48 business hours.
You can contact us via the Contact Us tab in the menu, or directly on our Facebook page
The customer service did not answer my email
The customer service did not answer my email
Our team replies Monday–Friday, 8:00–17:00, and we typically respond within 24–48 business hours.
If you contact us after hours or on the weekend, we’ll start on your message the next business day (for example, Saturday/Sunday messages are handled from Monday and may be answered Monday or Tuesday). Public holidays may add a little extra time.
