Free delivery on orders over A$79.90

30-day returns

Tracked delivery on every order

Shipping policy

Last updated: 14 September 2026

Delivery zones

We currently deliver to Australia and New Zealand.

Order processing time

  • Processing time: 1 to 3 business days.
  • Business days: Monday to Friday, public holidays excluded.

Shipping service & estimated delivery times

  • Carriers: we use a network of tracked carriers depending on the destination. We do not guarantee a specific carrier for a given order.
  • Service level: Standard tracked (single option).
  • Estimated delivery time (after dispatch): 5 to 12 business days.
  • Estimated total (processing + delivery): 6 to 15 business days.
  • Typical delivery: most orders arrive within 8 business days of ordering.
  • Tracking: provided for every order. You will receive your tracking number by email once your order ships, and you can follow your parcel in real time at casamehome.com/pages/order-tracking.
  • Signature: not required; the parcel may be left in your letterbox or in a safe place at the carrier's discretion.

Shipping costs

Free standard delivery on orders of A$79.90 or more. For orders under A$79.90, the standard delivery fee is A$8.90. Any promotional rate is clearly displayed at checkout and may be changed without notice.

Address accuracy, PO boxes & authority to leave

  • PO boxes and parcel lockers: accepted where the carrier allows it.
  • Authority to leave / safe place: if you request delivery to a safe place, the risk of loss passes to you once the carrier confirms delivery to that location.
  • Address changes: contact customer service immediately after placing your order. Changes are only possible before dispatch.

Failed delivery & return to sender

If a delivery attempt is unsuccessful and the parcel is held at a collection point or depot, it is generally kept for 5 to 7 days before being returned to sender (the exact policy varies by carrier).

For parcels returned to us because of an incomplete or incorrect address, a refused delivery or an unclaimed parcel, reshipment is charged at the standard delivery rate of A$8.90, and the original delivery fee (where one was paid) is not refundable in these situations.

Loss & damage in transit

These rules cover carrier incidents only. Product returns and refunds are covered by our Refund & Returns Policy.

  • Parcel damaged on arrival: please notify us within 48 hours of delivery, with photos of the outer box, the shipping label, the inner packaging and the item. Your rights under the Australian Consumer Law are not limited by this request — see our Refund & Returns Policy.
  • Parcel not delivered / missing: if your order has not arrived after the estimated timeframe (5 to 12 business days after dispatch), contact us. We will open an investigation with the carrier if tracking shows a problem or stops updating.
  • "Delivered" but not received: we will open an investigation with the carrier and come back to you with an appropriate solution.

Pre-orders & split shipments

  • Pre-orders: not currently offered.
  • Split shipments: rare; possible at our discretion to avoid delays. No additional delivery fee is charged when an order ships in several parcels.

Australian Consumer Law

Delivery timeframes on this page are estimates, not guarantees. Nothing in this policy excludes, restricts or modifies any consumer guarantee or other right you may have under the Australian Consumer Law.

Where orders are dispatched from

Orders are prepared and dispatched from Shenzhen, China by our logistics partner. Final delivery is made by a tracked carrier selected for the destination. Our company address is not a dispatch or returns warehouse.

Taxes and import charges

Prices and delivery charges are shown in Australian dollars (AUD) and include any taxes that apply to your purchase. For orders delivered to Australia and New Zealand, the total shown at checkout is the amount you pay; we do not add import or customs charges on delivery. If a carrier asks you to pay an import charge, contact us with the notice before paying so we can resolve it.

Contact and seller

Customer service: info@casamehome.com · WhatsApp: Message +1 408 709 5846
Monday to Friday — we usually reply within 24 to 48 hours.

KZL Agency OÜ, trading as Casamé Home.
Company contact address: Keemia tn 4, Tallinn, 10616 Harjumaa, Estonia.
Email: info@casamehome.com.
WhatsApp: Message +1 408 709 5846.

The company contact address is not the returns address. We send return instructions and the correct return address by email.